Fast action is vital in an emergency. That applies not just to rescue operations but also to repair work on your emergency vehicles. In order to achieve this, it is crucial that your vehicles are technically ready to go and save lives. If nothing else, there are also plenty of financial reasons for making sure all emergency vehicles are back on the road again quickly when they have to be taken out of operation.
That is why we at WAS have developed a system which ensures your fleet is operational again within 48 hours in the event of a vehicle breakdown as the result of a fault. Of course, this applies for 48 hours on working days and for vehicles which have not been involved in an accident.
Call our service headquarters to activate the system: acceptance by telephone takes you straight to the responsible member of staff, who will oversee and organise the project for you. From acceptance of the order to informing a service partner in your local area, and from procuring spare parts to carrying out repairs wherever you are.
We want you to be back on the road in 48 hours.
Sometimes a problem can be solved with just one call. When you ring us, you don't get through to a call centre and you won't have to wait in long queues, either. We put you through to a qualified technician straight away. Specific numbers for each of the different functions and areas make it easy for you to speak to a member of staff who is already familiar with your vehicle and your technology. In this way, both users and workshops can obtain expert assistance quickly – no matter which vehicle components you need help with. This is phone support the way we understand it: always the direct link to the solution.
Our spare parts service is used whenever you specifically request spare parts or when a technical consultation identifies the need for spare parts. We generally deliver parts which we have in stock in our warehouse to you or your workshop within 24 hours. When it comes to replacing parts under warranty, we are one step ahead and will send you the new part as quickly as possible. A return note and return documents are included with delivery, making it convenient for you to send faulty parts back to us. All it takes is a quick call to UPS and the returned items will be collected free of charge from your premises at the time and date agreed. In the case of warranty parts which are delivered in accordance with the warranty provisions, we will of course bear the cost of the replacement.
For minor repair work covered by warranty, we are happy to provide the workshop you trust with assistance. Our Technical Support department will send the necessary information and instructions direct to your workshop. Besides the technical assistance, we will also organise the cost and invoice processing collaboratively: after obtaining a release number, your workshop then arranges everything with us directly, thus ensuring your vehicle is back on the road again as quickly and efficiently as possible.
If your problem requires the partner company carrying out the repair to have specialist knowledge, an authorised WAS service partner is never far away. We have built up a national network of these qualified specialists, who keep themselves up to speed with regular advanced training at the WAS training centre. Our service partners are armed with lots of spare parts to provide fast and hassle-free assistance when needed. Often, they even have their own mobile service units as well. The service partner undertakes the warranty and service processing – first-class service that has proven successful throughout Germany.
Specialist knowledge of the manufacturer wherever you are: The technicians in the WAS service fleet are in action with their mobile service units to provide assistance fast when proven specialist knowledge or specialist skills are required. Our workshops on wheels are kitted out with all the tools, measuring equipment and materials needed to get your WAS vehicle back in shape quickly. The majority of our service technicians have many years of experience – nobody knows our vehicles as well as they do. Employees who have been with us from the very beginning will even put your WAS classic vehicles back on the road. Our in-house service fleet will handle the maintenance jobs which are carried out in accordance with legal regulations and manufacturers' instructions. In the case of work covered by warranty, the journey there is of course not charged for.
Our main plant in Wietmarschen is home to both the service department and the specially equipped WAS service workshop. Anyone choosing the parent plant service gets repair solutions specifically tailored to their vehicle – whether it's following an accident or for conversion or retrofitting. The place where your vehicle was developed and built is a place with virtually unlimited expertise and options. As manufacturer, we offer this parent plant service to all our customers, if necessary including full transfer of the vehicle to Wietmarschen.
If your vehicle is involved in a serious accident or if complex repair work is required as a result of an accident, it's time for the WAS accident repair service at the parent plant in Wietmarschen. The possibilities here are simply inexhaustible. Often we can even repair your vehicle in situations where otherwise only a replacement would be conceivable. As manufacturer, we can also make our processes as efficient as possible, for example by carrying out repair work on the chassis and on the box body in parallel, by coordinating through a single contact person, by carefully taking care of any additional repair needs which arise spontaneously or by doing away with the need to transport material to another workshop. This saves on time and costs and ensures that your vehicle is back on the road again quickly – typical WAS.
Body and box body:
Even minor accidents can sometimes cause not only cosmetic defects but also damage to the functionality of an emergency vehicle. In the sensitive door area in particular, everything needs to be in top condition to ensure full safety. If the box is damaged, you can rely on us to provide help swiftly: the repair itself usually takes about three weeks, plus one week for flash-off time before the new livery can be applied and the vehicle is ready for use again.
This type of damage is quite common: during manoeuvres, the box side wall including the aluminium outer wall and the inner reinforcement on the right was damaged in the heat of the moment. Furthermore, the right rear GRP wheel arch as well as the frames and profile strips of the sliding door have also been damaged.
The right sliding door and the sliding door frames must be removed, the right rear GRP wheel arch must be dismantled, and the aluminium outer skin needs to be separated. After removing the inner insulation and repairing the inner reinforcement in the sliding door frames, the inner insulation can also be replaced. The damaged area of the right-hand side wall is repaired by cutting a new piece of side wall, adjusting it and smoothing it at the junctions. Finally, the rear GRP wheel arch can be replaced.
After the box body below the sliding door was painted and the vertical sliding door frame was fitted with a new lock holder, the sliding door could be reinstalled and adjusted. After adjusting the lock pins, the vehicle was ready for the application of the decals. The result looks just like new!
Even in the case of accidental damage to series-production vehicles such as cars or vans with individually manufactured extensions, we are at your side with our many years of experience. As a competent partner, we can take care of all bodywork, from minor collision damage to sheet metal damage to compressed or deformed frames. During the repair process, we follow the manufacturer's instructions and use only original spare parts.
The vehicle suffered severe damage to the back area following a rear-end collision. The consequences on the tailgate are clearly visible. A closer analysis showed that the bodywork was also affected. A corresponding expert assessment forms the basis for the repair work that will be carried out.
Based on the damage report, a precise repair procedure was defined. As the first step, all attachments required for the subsequent straightening of the body were dismantled. The vehicle was then modified on the straightening bench and straightened by comparing current measurements. After the base was readjusted, the components of the rear panel and the right rear side panel could be prepared and replaced according to the manufacturer's specifications.
After the repair work, the necessary components were prepared for painting. In addition to sealing work, corrosion protection measures were also carried out. Subsequently, adhesive bonding was carried out according to the customer’s specifications. No signs of the accidental damage remain.